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Frequently asked questions

Answers to the most common questions about rooms, dining, parking, transport, check-in and hotel services at Hotel COSMOPOLITAN Prague.


General & Location

Where is Hotel COSMOPOLITAN Prague located?

The hotel is at Zlatnická 3, 110 00 Prague 1, on a quiet street in the Old Town, within the city's vibrant shopping and sightseeing district. Contact & location


What is Hotel COSMOPOLITAN Prague known for?

The hotel occupies an 1889 townhouse built for the National Brewery Association, on a site where records of a pub date back to the 14th century. It has been restored as a luxury boutique hotel with a modern take on “belle époque” style, blending the historic building with contemporary design. It has 106 rooms and suites and is home to the NEXT DOOR Restaurant, led by celebrity TV chef Zdeněk Pohlreich and now featured in the MICHELIN Guide 2026. About the hotel


Is the hotel non-smoking?

Yes. The hotel operates a smoke-free policy throughout, with non-flammable carpets, smoke detectors and a fire sprinkler system in all rooms.


What star rating is Hotel COSMOPOLITAN Prague?

Hotel COSMOPOLITAN Prague is a five-star luxury boutique hotel in the heart of Prague's Old Town.


Rooms & Suites

What room types does the hotel offer?

Six categories, all designed by Czech designer Kateřina Kovalovská with Swarovski furniture accents, each including complimentary Fitness & Sauna access, free Wi-Fi, a minibar, Smart TV, a safe deposit box and RITUALS toiletries:

  • Deluxe Room: 25 m², King size or Twin beds, shower over bathtub. Free bottle of Moravian wine with direct bookings.
  • Executive Room: 30 m², daily turn-down service, complimentary espresso machine. Free bottle of sparkling wine with direct bookings.
  • Gin & Tonic Suite: 34 m², King size bed, free minibar restocked daily, Nespresso machine. Gin & Tonic cocktail plus a free bottle of sparkling wine with direct bookings.
  • Martini Suite: 38 m², separate bedroom and living room, free minibar restocked daily, Nespresso machine. Martini cocktail plus a free bottle of sparkling wine with direct bookings.
  • Cosmopolitan Suite: 44 m², separate bedroom and living room, free minibar restocked daily, Nespresso machine. Cosmopolitan cocktail plus a free bottle of sparkling wine with direct bookings.
  • Deluxe Accessible Room: 30 m², designed for guests with mobility needs, with elevator access, roll-in shower and grab bars. Free bottle of Moravian wine with direct bookings.

All rooms are designed for 2 guests, and connecting rooms are available on request in several categories. All rooms & suites | Compare rooms


What is the difference between the Deluxe Room and the Executive Room?

The Executive Room is larger (30 m² vs 25 m²) and adds a complimentary espresso machine and daily turn-down service. Both come with a welcome gift for direct bookings on the hotel's own website: a bottle of Moravian wine for the Deluxe Room, a bottle of sparkling wine for the Executive Room.


What's included in the Suites?

These three suites Gin & Tonic, Martini and Cosmopolitan (34-44 m²) include a free minibar restocked daily, a complimentary Nespresso machine, daily turn-down service, and a welcome cocktail matching the suite's name (Gin & Tonic, Martini or Cosmopolitan) plus a free bottle of sparkling wine for direct bookings. The Martini and Cosmopolitan Suites have a separate bedroom and living room.


Is there a wheelchair-accessible room?

Yes, the Deluxe Accessible Room (30 m²). It offers elevator access with an 80 cm door width, a 138 cm wide roll-in shower with a fixed seat and hand-held showerhead, grab bars, a raised toilet seat and an emergency cord in the bathroom. Public areas, including the entrance, front desk, concierge desk, meeting spaces, restaurant, washrooms and wellness area, are also wheelchair accessible. Deluxe Accessible Room


What is the maximum occupancy per room?

All room categories are designed for 2 guests. Room comparison


Are connecting rooms available for families or groups traveling together?

Yes. Connecting rooms are available on request in the Deluxe Room, Executive Room and Gin & Tonic Suite categories, and the Martini and Cosmopolitan Suites can connect to a Deluxe Twin Room on request. It's worth mentioning this when booking so reservations can arrange it in advance.


Is Wi-Fi free?

Yes, complimentary Wi-Fi is available in all rooms.



Check-in & Check-out

What are the check-in and check-out times?

Check-in is available from 3:00 PM and check-out is until 12:00 PM (noon). Reception operates 24 hours, so late check-in is always possible. Early check-in and late check-out are available on request, subject to availability. 


Do I need to bring identification at check-in?

Under Czech law, the hotel is required to keep a guest register (“house book”) and to notify the authorities of the accommodation of foreign nationals, so guests should bring a valid passport or national ID document.


Can I arrive by car?

Yes. Hotel guests are permitted to drive directly onto Zlatnická street. The traffic restriction sign there applies to transit traffic only. Stop on the right-hand side opposite the hotel entrance (not the left, which has a bicycle lane) and inform reception; staff will assist with parking. Arrival instructions



Dining

Does the hotel have a restaurant?

Yes, the NEXT DOOR Restaurant, led by celebrity TV chef Zdeněk Pohlreich and now featured in the MICHELIN Guide 2026. The space was designed by Italian architect Luciano Belcapo around the building's original 1889 ceiling frescos, with views into the open kitchen. It serves modern variations of Czech cuisine from morning until night, daily 06:30–23:00. Dress code is smart casual and the restaurant is non-smoking; advance booking is highly recommended. Table reservation | Menu | Tel: +420 246 011 440 / info@next-door.cz


Is NEXT DOOR open to guests who are not staying at the hotel?

Yes, the NEXT DOOR Restaurant is open to both hotel guests and the general public. Advance table reservations are highly recommended and can be made via next-door.cz, by phone +420 246 011 440 or by email info@next-door.cz.


When is breakfast served and what does it include?

Breakfast is served at the NEXT DOOR Restaurant as a full American buffet, including an omelette station, pancakes, scrambled/fried/boiled eggs, bacon, sausages and grilled mushrooms, a wide selection of cheeses and cold cuts, homemade pastries, cereals, yogurt, fresh fruit, ILLY coffee and fresh juices. If your rate doesn't include breakfast, it can be added at reception for 445 CZK per person (219 CZK for children aged 4–12). Breakfast menu



Fitness & Wellness

Does the hotel have a fitness centre and sauna?

Yes, complimentary for all hotel guests, located on the lower ground floor. The fitness area has state-of-the-art IMPULSE equipment, cardio machines (treadmill, upright bike, elliptical cross-trainer), a four-station core tower, a multi-adjustable bench with free weights, a Bosu trainer, gym balls and mats, and a personal trainer on request. 

Fitness is open 24 hours a day.

The sauna is open Monday-Friday 16:00–22:00 and weekends/holidays 10:00–20:00.


Can I book a massage?

Yes, through the concierge, in partnership with the sister property Art Deco Imperial Wellness across the street, located in a historic wine cellar dating back to 1914 and offering treatments from pampering to physiotherapy. Massage & therapy offer



Parking, Transport & Services

Is parking available at the hotel?

Yes, in a secure underground garage with no reservation required, for 950 CZK/day (until 14:00 on the day of departure). Between 06:00 and 22:00 the porter will park your car; between 22:00 and 06:00 self-parking is available with guidance from reception. 

Guests arriving by minivan, electric car or motorcycle should contact reception in advance, as these vehicles cannot use the underground garage. Arrival instructions


Does the hotel offer airport or train station transfers?

Yes, by private Mercedes-Benz limousine. 

E-class class limousine

  • one-way from Václav Havel Airport 1,300 CZK
  • round trip 2,350 CZK
  • one-way from the Main Train Station 900 CZK
  • one-way to the Main Train Station 500 CZK

S-class long limousine: 

  • one-way from the airport 2,800 CZK
  • round trip 5,300 CZK
  • one-way to/from the Main Train Station 2,200 CZK

Contact: concierge@hotel-cosmopolitan.cz / +420 295 563 888.


Can the hotel help arrange tours, transfers or other services during my stay?

Besides the airport and station transfers, the concierge can arrange car rental, sightseeing and private guided tours, half- or full-day trips to Karlštejn Castle, Konopiště Chateau or Kutná Hora, tickets to opera, theatre or concerts, restaurant reservations in Prague, sightseeing flights, Vltava river cruises, historic tram or vintage car experiences, visits to breweries or traditional Czech glass manufacturers, courier services, and a personal trainer for the Fitness & Sauna. 

Contact: concierge@hotel-cosmopolitan.cz / +420 295 563 888


Reservations, Offers & Gift Vouchers

What are the benefits of booking directly on the hotel's website?

Direct bookings include exclusive perks: a complimentary bottle of Moravian wine for Deluxe Rooms, a complimentary bottle of sparkling wine for Executive Rooms and Suites, and a complimentary minibar with daily replenishment for all suites. 

Prepaying with the non-refundable “Pay Now & Save” rate gives an extra 10% discount. Special offers


What packages are available?

The Celebrity Chef's Package includes breakfast, a bottle of sparkling wine, a 3-course dinner at NEXT DOOR with a soft drink, a 10% loyalty discount, late check-out until 14:00 and a possible room upgrade. 

The COSMOPOLITAN Getaway Package (minimum 2 nights) adds a private Mercedes-Benz E-class airport/station transfer (or two days of complimentary hotel parking) and roasted almonds in milk chocolate, on top of the same breakfast, dinner, discount, late check-out and upgrade benefits. Special offers


What other special offers are available besides the packages?

In addition to the two packages, the hotel lists several standalone perks tied to specific room categories: a free bottle of Moravian wine with a Deluxe Room, a free bottle of sparkling wine with an Executive Room, and a free minibar plus a bottle of sparkling wine exclusively with the Gin & Tonic, Martini or Cosmopolitan Suites. 


Is there a discount for longer stays?

Yes, an additional discount for long stays is available. Exact terms depend on the stay dates and are shown during booking.


What is the cancellation policy?

It depends on the rate booked:

  • Under “Pay Now & Save,” the full price is charged at the time of booking and is non-refundable; cancelling, modifying or not showing up incurs a 100% cancellation fee. 
  • Under “Free Cancellation,” no deposit is charged (a valid credit card is required to guarantee the booking), and cancellation is free until midnight before arrival; cancelling on the arrival day or not showing up results in a first-night charge. 

Special rates and packages follow the cancellation conditions stated in their own rate description. 


Does the hotel sell gift vouchers?

Yes, gift vouchers for a stay at the hotel can be purchased online. Buy a gift voucher



Booking & Payment

How can I make a reservation?

Bookings can be made by phone, by email or through the hotel's own online reservation system. You'll receive a confirmation email with your stay dates, room type, total price and payment terms.


What payment methods does the hotel accept?

Payment can be made in cash, by credit card, online via a payment gateway, or by bank transfer (instructions are sent by email). All payments are charged in Czech crowns (CZK) at the hotel's exchange rate. General Terms and Conditions


Can I pay in euros instead of Czech crowns?

Payments are charged in Czech crowns (CZK), the local currency. If the reservation is quoted or confirmed in another currency, the hotel's own exchange rate applies at the time of payment.


Hotel Policies

What are the hotel's key policies?

  • The hotel enforces a strict non-smoking policy throughout, including in all rooms.
  • A valid passport or national ID is required at check-in, as the hotel is required by Czech law to register all guests.
  • The local currency is the Czech koruna (CZK). Payment can be made in cash, by credit card, online via payment gateway or by bank transfer.
  • A valid credit card is generally required to guarantee a reservation.


Is a credit card required to guarantee my reservation?

Yes. Payment or card details must be provided at the time of booking to guarantee the reservation, and the hotel reserves the right to pre-authorize the card. Even under the "Free Cancellation" rate, where no deposit is charged upfront, a valid credit card is still required to guarantee the booking.



Meetings & Events

What event spaces does the hotel have?

The CHAMPAGNE meeting room, seating up to 100, with floor-to-ceiling windows opening onto the hotel's private courtyard suitable for client meetings, training sessions, workshops or board meetings. 

For private functions such as weddings or birthday celebrations, the NEXT DOOR Restaurant can also be hired exclusively for up to 100 guests. Both options include free Wi-Fi and AV equipment, with catering by the NEXT DOOR team. 

Contact: kristyna.beranova@hotel-cosmopolitan.cz / +420 295 563 662.


Can the restaurant cater private events?

Yes. Chef Zdeněk Pohlreich and Executive Chef Ondřej Jína's team create menus ranging from finger buffets to full banquets for parties of up to 100 guests, whether an intimate family dinner or a large celebration.



Contact

COSMOPOLITAN Hotel Prague

Zlatnická 3, 110 00 Prague, Czech Republic

Reception: +420 295 563 000 / reception@hotel-cosmopolitan.cz

Reservations: +420 295 563 777 / reservation@hotel-cosmopolitan.cz

NEXT DOOR Restaurant bookings: +420 246 011 440 / info@next-door.cz

Groups & Events: +420 295 563 662 / events@hotel-cosmopolitan.cz

www.hotel-cosmopolitan.cz